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Location: Bellshill
Salary: £41,200 per annum + Bonus + Van + 33 days paid annual leave
Working hours: Monday to Friday 08:00 to 17:00
Why work with us? Join a company where 89% of employees recommend it as a ‘Great Place to Work’. Recently accredited externally, with consistent boomerang employees. We are looking for an experienced Service Desk Manager to lead and manage the service desk team at Bellshill, ensuring compliance, scheduling, cost management, and high-quality service delivery with a “right first-time fix” philosophy.
About NRG Riverside
Established in 1996, NRG Riverside is the UK’s largest municipal and specialist fleet hire company, providing vehicles on short and long-term hire, maintenance packages, and high-quality used vehicles. We support clients in fleet rationalisation, decarbonisation, cost savings, and efficiency improvements.
Candidate requirements
* Minimum 5 years’ experience in a similar workshop management role (preferable)
* HGV IMI Level 3 or City & Guilds Equivalent (preferable)
* Fleet management experience (essential)
* Experience with repair & maintenance contracts (essential)
* Leadership skills in a similar role (essential)
Key responsibilities
* Manage fleet compliance and budget, addressing problematic vehicles and service providers
* Oversee scheduling of vehicle servicing, including third-party providers
* Manage mobile engineers, ensuring health & safety, stock control, and customer service excellence
* Raise jobs on Rams, monitor costs, ensure SLA compliance, and develop relationships with customers and suppliers
* Coordinate workshop bookings, resolve issues, and assist with manual audits
Benefits
* Depot bonus up to £3,000
* Company van
* 33 days annual leave
* Pension, Employee Assistance Program, health advice, discounts, training, and development
* Referral bonus up to £2,000
* Death in Service, wellbeing programs, free parking, and uniform
Application process
We accept various application formats, including video/photo submissions. For video applications, email your file to people@nrgriverside.com. We promote diversity and encourage all qualified applicants to apply, regardless of experience alignment.
Additional info
* Senior level: Mid-Senior
* Employment type: Full-time
* Job function: Information Technology
* Industry: Truck Transportation
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