Job Description
Are you an experienced Customer Service Manager looking for an exciting opportunity just outside of Lancaster? Our client, a market leader in the medical testing and services field, is seeking a dedicated Customer Service Manager to join their team. This role involves proactively engaging with customers and suppliers to resolve order issues and ensure customer satisfaction.
* Basic salary of £32,000 - £35,000 per year
* Bonus of £500 - £1,000 annually
* 28 days holiday
The Role:
As a Customer Service Manager, you will:
* Proactively approach customers to update them on order issues
* Communicate with suppliers to resolve any issues efficiently
* Ensure excellent customer service and satisfaction
* Collaborate with team members to improve processes
* Maintain organised records and documentation
The Candidate:
The ideal Customer Service Manager will have:
* Experience as a Customer Service Manager or Client Experience Manager
* Excellent verbal and written communication skills
* Strong organisational abilities
* Ability to work effectively within a team
* A realistic opportunity to progress into a managerial role
* A full driving license and a car
The Package:
The Customer Service Manager role offers:
1. Annual salary of £32,000 - £35,000