At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As part of the Colleague Experience Group, Colleague & Labor Relations (CLR) focuses on providing advice and support to colleagues and people leaders to resolve workplace issues, develop and interpret policies, and help manage employee conduct and performance. Our mission is to drive a fair and consistent colleague experience, support the business and deliver the highest quality employment and labor relations solutions. #LI-Hybrid
This role forms a critical part of the UK & Ireland Colleague and Labor Relations Team.
The Colleague and Labor Relations Specialist role will provide the delivery of ‘best in class’ CLR consultancy service to UK Business Leaders and employees as well as to Leaders across the Americas, EMEA and APAC where they have UK based employees. As a global organisation there is the ability to work across markets, therefore HR experience in another European country as well as skills in another European language, preferably Spanish would be an excellent addition.
Whilst this role primarily involves working with leaders and colleagues by video, phone and email, it is a vibrant and exciting role that sits within a team which prides itself on its CLR expertise and its collaborative spirit!
How will you make an impact in this role?
Provide comprehensive expert advice to business leaders on a high volume of CLR cases covering all aspects of the employment relationship. Understand, interpret and analyse changes in UK Employment Law in order to develop proactive strategic solutions whilst maintaining compliance. Drive continuous review and benchmarking activities to ensure CLR service is outstanding! Deliver training to support upskilling for leaders on key CLR topics. Ensure correct use of CLR Portal system to log, update and maintain accurate case records and deliver ad hoc CLR projects. Partner effectively with the broader Global Colleague & Labor Relations teams, Business Leaders, General Counsel Office, CEG colleagues and third party suppliers including Health & Safety and Occupational Health. Communicate effectively with CLR colleagues in other regions on issues which impact their business areas
Minimum Qualifications:
1. Employee Relations case management experience in a large matrix organization – including disciplinary, grievance, performance, absence, ill health, flexible working, redundancy, contractual changes, etc.
2. Application/interpretation of UK legislation across all key HR Policies and Procedures – including ability to quickly assess potential areas of risk
3. Ability to interact effectively and quickly build credibility with Leaders
4. Excellent interpersonal skills and ability to influence
5. Strong organisational / prioritisation skills
6. Ability to focus both on detail and wider implications of issues
7. Ability to assess individual or business readiness to handle ER issues
8. Excellent written and verbal communication skills
9. Project management skills
10. Teamwork: Ability to work as part of a team and contribute to the strong cohesive team environment
11. Strong presentation skills
12. CIPD / HR-related or Law Degree or equivalent experience is desirable
Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
13. Competitive base salaries
14. Bonus incentives
15. Support for financial-well-being and retirement
16. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
17. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
18. Generous paid parental leave policies (depending on your location)
19. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
20. Free and confidential counseling support through our Healthy Minds program
21. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.