Overview
Digital Workplace Service Desk Manager
£#removed# per day (Outside IR35)
Manchester - Required to go on-site once every 2 weeks
6 months
A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams.
Responsibilities
Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business needs and requirements and adapting this to further improve on and deliver critical services.
On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships.
You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team.
Qualifications
* Previous experience working as a Service Desk Manager/Service delivery role
* Come from a technical and operations background
* Great People management skills – excel in conflict and difficult situations
* ITIL V4 qualified
* Ideal if someone has started their career in customer service and transitioned into incident and problem management
* Previous experience working with service desk managers or projects involving the service desk team
* Good track record of working on previous projects relating to customer and user experience will be essential
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