Customer Service Manager
Are you a natural leader with a passion for exceptional service?
Join a trusted local insurance provider where your ideas are valued, your leadership will be felt, and your career can truly flourish.
Why you’ll love this role
Take ownership of a high-performing customer service & commercial team
Be part of a supportive, forward-thinking business with a strong local reputation
Competitive salary, great benefits, and ongoing professional development
Shape strategy and have a direct impact on business growth What you’ll be doing
Working closely with the Head of Commercial, you’ll be the driving force behind your team’s success – leading, motivating, and ensuring every client receives an outstanding experience. You’ll:
Lead, coach, and inspire the commercial/customer service team
Oversee client assessments and deliver tailored insurance solutions
Drive sales, renewals, and service excellence
Maintain FCA compliance at all times
Support recruitment, onboarding, and training
Review performance, identify improvements, and streamline processes What we’re looking for
Cert CII qualification or equivalent leadership experience in insurance
Proven success managing a service-driven team
Strong commercial acumen and the ability to build lasting client relationships
Confident communicator with excellent organisational skills
Proactive, resilient, and ready to inspire others
High attention to detail and a commitment to compliance Desirable but not essential
Experience in commercial lines insurance
Knowledge of FCA regulations
Acturis software experience
Business or finance qualification
Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise