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Are you an inspiring team leader with a passion for people, performance, and great customer experiences? Big Box Cars is on the hunt for a Call Centre Team Leader who can lead from the front, support a growing team, and help drive our continued success in the automotive industry.
If you're ready to take the next step in your leadership journey in a fun, fast-paced environment, we want to hear from you!
About us
Big Box Cars is not your typical used car dealership; we stock and sell hundreds of cars monthly, all under one big roof. We have over 1000 reviews from customers who enjoyed our unique and innovative way of buying a pre-owned vehicle.
We offer our customers a 'haggle free' fixed price promise and a 48-hour money-back guarantee, among other things. Our business model is based on innovation, care, agility, and transparency. Our goal is to deliver a customer-focused buying journey superior to any other car retailer in Australia.
Key responsibilities (No Cold Calling)
* Lead, support, and mentor a team of inbound call centre operators
* Set the standard for customer engagement and communication excellence
* Monitor team performance and provide regular coaching and feedback
* Drive appointment setting, lead management, and data accuracy
* Foster a positive and energetic team culture
* Work closely with management to improve processes and customer outcomes
About you
* Previous experience in a call centre or sales leadership role
* Confident communicator with a strong customer focus
* Skilled at motivating and mentoring a team
* Organised, proactive, and results-driven
* Passionate about hitting targets and celebrating wins
* Professional, reliable, and committed to success
Why work for Big Box Cars?
* Lead a passionate and driven team in a growing business
* Be part of a company that values innovation and initiative
* Opportunities for career development and advancement
* Fun, supportive team culture with full training provided
* Easy southside location with free onsite parking
If this sounds like you and you are keen to be part of a great team, then hit the apply button now and please provide a mobile number that you are available on throughout the daytime.
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Salary, number of applicants, skills match
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
The Motorama Group has been a Queensland icon for over 50 years.
The business started in 1959 as a BP service station on the Gold Coast, founded by Jan Woelders to help people with their motoring needs.
The group has expanded to become one of Queensland’s largest family-owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.
Source: This is an extract from the company's own website.
About the Motorama Group
The Motorama Group has been a Queensland icon for over 50 years.
The business originated in 1959 as a BP service station on the Gold Coast, started by Jan Woelders to assist with motoring needs.
The group has grown into one of Queensland’s largest family-owned automotive retailers, with multiple dealerships across Brisbane's southside.
Source: This is an extract from the company's own website.
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What can I earn as a Contact Centre Team Leader?
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