Responsibilities
* Provide a knowledgeable, courteous, responsive, and efficient service personifying the brand.
* Ensure customer expectations and requirements are identified, and fully managed, throughout the sales process and beyond.
* Advise clients on finance, insurance and other products upselling where appropriate.
* To continually update and maintain knowledge of the brands products and services to ensure customers receive the very best service.
* To build, manage and maintain a list of viable prospects by maximising all sales leads and tools such as the existing customer database, advert responses, showroom walk-ins and customer referrals etc.
* Pro-actively conduct telephone sales activity to generate new prospects and manage customers in the sales cycle. You will need to be, target-driven and Customer focussed, Sales Advisor, ideally within the motor industry or with customer service sales experience.
* Possess excellent customer facing skills with the ability to communicate at all levels. You will be competent in negotiating and closing sales whilst maintaining an excellent customer experience.
* Well-presented and able to engage and build positive relationships with existing and potential customers.
* Able to work with defined processes and guidelines and have good core administration skills to accurately capture customer details to the required standards.
* Have a passion for the industry and able to successfully enthuse/motivate others (customers and colleagues).
* Results focused, you will be resilient to manage customer objections and to learn from feedback.
* Honest with high levels of integrity.
* Valid UK Driving Licence
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