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Customer Service Manager, Watford, Hertfordshire
Client: Blayze Group
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
London Residential Development
An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading a key residential apartment development in London. You will be the lead on the Customer Service Experience from exchange through the warranty period, overseeing the close-out phases of the development ahead of practical completion, ensuring construction teams deliver high quality and a first-class customer service journey. You will develop and maintain relationships with construction partners and suppliers to ensure best practices and high standards are met with a proactive approach.
The ideal candidate will have experience as a Customer Service Manager with demonstrated knowledge in customer service and experience leading a team that provides customers with a delightful, frictionless experience.
Responsibilities
* Implement and provide a customer service experience on key developments in London, utilizing best practices within residential development and real estate.
* Serve as the first point of contact for customers throughout the customer journey from exchange to completion and during the 2-year warranty period.
* Provide clear communication to customers regarding construction updates.
* Liaise with subcontractors to ensure defects are addressed cost-effectively and professionally.
Qualifications & Experience
* Bachelor's degree or equivalent experience
* 5+ years of customer service experience within Residential Real Estate in London
* Experience in a Customer Service Management role for a Property Developer or House Builder
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
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