Customer Service Manager Healthcare / Medical Devices
Lead a high-performing customer service team
Shape customer experience strategy and service delivery
Brief Overview of the Role - Customer Service Manager
The Customer Service Manager will ensure exceptional service standards, handle escalations, and continuously improve processes that support customers and internal teams alike.
Lead, coach, and develop a customer service team to achieve performance goals
Oversee day-to-day customer service operations across multiple communication channels
Monitor and report on service KPIs, identifying trends and areas for improvement
Contribute to and lead initiatives for improving the customer experience
About the Company Looking for a Customer Service Manager :
A well-established, globally operating organisation in the healthcare and medical device industry. Known for innovation, quality, and a people-focused culture, they offer an opportunity to influence customer outcomes while working in a supportive, collaborative environment
Job Requirements for Customer Service Manager :
We're looking for an experienced customer service leader with strong interpersonal skills and a passion for process improvement.
Demonstrated experience managing or leading a customer service team
Competency with CRM platforms and digital communication tools
Comfortable analysing data and reporting on performance metrics
Happy to commute to office in Bolton
The Benefits for Customer Service Manager :
~£Company pension scheme
~ Office based - Bolton