Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience Service Improvement Manager - Job Description Oversee and manage the operational delivery of your team, ensuring effective management of resources to meet performance targets and goals. Recruit, lead, inspire and develop a team of Officers to support the delivery of the Service Transformation Strategy, setting clear objectives and targets to ensure the desired outcomes are achieved. Ensure meaningful and timely data is collected across the widest possible range of insight channels, including but not limited to, complaints and service recovery requests, tenant perception and satisfaction surveys, Speak Out referrals and mystery shopping. Analyse and interrogate insight from all channels to identify trends and facilitate data-driven decisions to assist the business to embrace lessons learnt, avoid repeat issues, enhance performance, and ensure customer feedback is at the centre of service improvement. Support service managers in using customer insight and feedback to identify trends, highlight areas for development, and inform continuous service improvement. Produce relevant reports, dashboards and information regarding customer insight and performance in an easy-to-underst...