Job Description
Role Title: Senior Service Quality Manager
Duration: 12 month initial contract
Location: Sheffield, Hybrid 3 days per week onsite
Rate: up to £460 p/d Umbrella inside IR35
Role purpose / summary
Our client is in need of a Service Quality Manager who not only has past experience in Java application production support but has also demonstrated expertise in a wide variety of automation processes to improve efficiency and effectiveness.
This is a senior role, where someone who has been an application owner can drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes.
Focus Areas:
* Mission-critical production support (L1/L2 with L3 coordination)
* Incident & problem management (RCA, reduction of repeat incidents)
* Monitoring/Observability (Splunk, AppD, Grafana)
* SRE/DevOps collaboration (automation, CI/CD, resilience)
* Regulatory compliance & security in banking environments
* Team leadership across regions/time zones
Must-Have Experience
1. 8-12 years in IT production support/operations for complex, global banking...