QUALITY MANAGER
Our client is a global manufacturer of flexible packaging. They currently require a Quality Manager. The chosen candidate will be Reporting to the Operations Director, and to the Senior Quality Director-Europe.
You will lead activities to ensure that the Quality Management Systems and Manufacturing Quality meet company and regulatory requirements. Work alongside all other members of the Site Leadership Team to achieve the site's key performance metrics and deliver its strategic objectives.
They are looking for someone with experience in Flexographic Packaging, Pharmaceutical or Medical packaging
Responsibilities
1. Develop and implement the Quality Management strategy and plans (resources, systems, timelines, financials) aligned with the business plan and long-term strategy.
2. Maintain and improve the QMS per company procedures and regulatory standards (ISO 9001, BRC/ISO, GMP/GDP, HACCP L4, Customer Codes).
3. Serve as site Management Representative: plan and execute Management Reviews, track and close actions.
4. Manage the Quality Budget, reducing claim risks and related costs.
5. Identify, report, and trend QMS metrics/KPIs for leadership oversight and decision-making.
6. Communicate product quality issues promptly to mitigate risk.
7. Oversee customer feedback and complaints through the QMS, escalating critical issues.
8. Drive effective CAPA programs using appropriate problem-solving tools.
9. Lead internal audit program and support third-party audits.
10. Support projects to enhance quality systems effectiveness.
11. Lead continuous improvement (BPI) initiatives and ensure compliance with corporate policies.
12. Develop systems for standards and performance measurement.
13. Monitor, communicate, and act on performance against standards.
14. Ensure integration of external standards into internal QMS.
15. Implement communication strategies to raise quality awareness across departments.
16. Manage Quality team performance, training, development, and appraisals.
17. Oversee departmental performance against targets, budgets, and policies.
18. Liaise with customers/suppliers on quality-related issues.
19. Develop programs to improve operational efficiency and quality.
20. Act as SME on Change Control, ensuring compliant and timely updates.
21. Disposition authority for quality/customer/material issues.
22. Promote a "Quality First" culture and employee engagement in quality improvements.
23. Deliver QA training (e.g., Induction, GMP/GDP/Regulatory awareness) to all staff.
24. Collaborate with Senior Director of Quality Europe and peers to implement improvements.
25. Participate in special projects and other assigned duties.
Requirements:
26. Knowledge of COSHH and relevant H&S regulations.
27. Strong self-awareness and interpersonal effectiveness.
28. Proactive, deadline-driven, and committed to high standards.
29. Experience dealing with suppliers, auditors, regulators, and customers.
30. Skilled in data analysis, reporting, KPI tracking (Microsoft Office).
31. Ability to develop/deliver Quality & CI training; lead cross-functional projects.
32. Degree in Engineering/Science or equivalent; 10+ years in Quality roles, incl. management in Medical/Pharma/Bio-Med/Automotive sectors.
33. Minimum 3 years in Quality leadership, preferably in Medical Devices.
34. Knowledge of quality tools: SPC, FMEA, RCA, Pole-Yoke, Six Sigma (training a plus).
35. Able to analyse data, revise QMS processes, and lead cross-functional discussions.
36. Proven ability to build and lead high-performing, engaged teams.
37. Experience in mentoring, coaching, and performance management.
38. Regulatory agency interaction experience is an advantage.
39. Excellent verbal, written, and interpersonal communication.
40. Self-starter with strong analytical, multitasking, and problem-solving skills.
41. Proficient in Microsoft Word, Excel, and PowerPoint.
42. Fluent in English (oral and written).