Day to day duties as a Customer Care Manager Handling customer enquiries via phone, email and face-to-face interactions Identifying and logging defects, booking engineers or specialist subcontractors as required Managing and monitoring the central customer service email inbox Maintaining and updated the company CRM system with customer interactions and job updates Scheduling and coordinating works with engineers and subcontractors Closing completed jobs and ensuring all follow-ups are resolved Requirements as a Customer Care Manager At least 2 years experience in customer care within new homes Strong knowledge of new build homes and NHBC standards Excellent organisational and communication skills Customer-focused, proactive and able to work independently A team player with a positive, problem-solving attitude What we offer for a Customer Care Manager Competitve Salary Company pension scheme Additional employee benefits and career development opportunities Flexible working from home 2 days a week If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.