Red Recruitment is recruiting a Customer Service Manager in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. As a Customer Service Manager, you will lead a team of Customer Support Advisors to ensure the consistent delivery of exceptional customer service. You will drive team engagement, nurture talent, and enhance the customer experience, ultimately fostering client confidence and business growth. This is a full-time position and the salary is £32,000 per annum. Package for a Customer Service Manager: Salary: £32,000 per annum Hours: Monday - Friday, 9am - 5.30pm Contract Type: Permanent Location: Banbury, OxfordshireKey Responsibilities of a Customer Service Manager: Leading and developing a team of Customer Support Advisors to achieve high performance and service excellence Conducting regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development Ensuring team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution Effectively managing change within a fast-paced contact centre environment Utilising relevant systems to monitor team performance, allocating resources efficiently, and implementing service improvements Ensuring adherence to health and safety, environmental, equal opportunities, and customer service standards Continuously impr...