Pay: £32,000.00-£37,000.00 per year Job Description: Customer Service Manager I £32k - £37k I Middleton (Office-based) Salary: £32,000 - £37,000 Hours: 9am–5pm (Full-Time) Contract: Perm Start: Flexible, will wait until the New Year for the right person! Who we are We are tech lifesavers! We specialise in giving corporate IT equipment a second life — securely collecting, wiping, refurbishing, and redistributing IT assets with care and precision. We turn old tech into new opportunities — delivering great value, protecting data, and helping the planet at the same time. We’re a fast-growing, friendly team who believe in doing things the right way — with integrity, innovation, and a sense of humour. If you’re passionate about great service, smart solutions, and making a difference, you’ll fit right in! Role Overview We are seeking a proactive, people-focused Customer Service Manager to lead and elevate our customer service operations. In this key role, you’ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery. The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service. Main Responsibilities Customer Service Excellence * Develop, implement, and manage a robust returns and warranty process. * Oversee all customer communications from order through to delivery, ensuring a smooth, consistent experience. * Drive customer satisfaction and ensure service excellence at every touchpoint. * Build and maintain strong relationships with key partners and customers, continually enhancing their experience. * Coordinate logistics and transport arrangements to support business operations as required. ITAD / Ex-Lease Operations * Support key partners throughout the ITAD process. * Liaise with clients and arrange collections using approved carriers. * Verify collection paperwork and site scan logs, promptly addressing any discrepancies. * Confirm receipt of consignments into the facility using the ERP system. * Monitor and ensure adherence to service level agreements (SLAs). Reseller Support * Ensure all customer complaints are resolved promptly and effectively, collaborating with internal teams to prevent recurrence. * Coordinate logistics to align with specific order requirements and timelines. * Accurately enter all purchase orders (POs) into the system to maintain up-to-date and reliable records. * Provide timely ETAs, process updates, and proof of delivery (POD) information to customers and partners. Accounts Support * Provide assistance to the Finance Director as required. * Accurately invoice all customer orders using QuickBooks. * Prepare and issue customer statements and provide Purchase Ledger support. Company Development * Collaborate on ISO documentation and process development. * Support the senior management team in ensuring a smooth transition to our new site. * Contribute to the implementation and optimization of the new ERP system, creating clear process documentation. * Champion the company’s vision and values, contributing innovative ideas to drive growth and success. * Play an active role in developing and promoting the Re-com culture. Perks * 22 days annual holiday * Free on-site parking * MORE TBC