Customer Engagement & Growth
* Proactively contact existing and prospective customers via telephone to generate new business opportunities
* Manage and grow a portfolio of named accounts
* Build rapport quickly with customers to understand their requirements and identify sales opportunities
* Identify and pursue new business opportunities through prospecting activities
Lead Generation & Pipeline Development
* Conduct outbound calling campaigns to generate new enquiries and opportunities
* Follow up marketing leads and inbound enquiries in a timely manner
* Promptly follow up all quotes with the customer, handling objections confidently to close the deal
* Maintain a consistent pipeline of opportunities to support team revenue targets
* Identify opportunities to upsell and cross-sell services
Internal Collaboration
* Collaborate with technical, operational, and commercial teams to align resources and capabilities with customer needs
* Manage customer issues should they occur; work with operations, technical and quality teams to provide timely resolution
* Contribute to a positive, high-performance team culture within the sales office
Performance & Reporting
* Achieve daily, weekly, and monthly KPIs including revenue, opportunities won, opportunities created, meetings and calls
* Accurately record all customer interactions, opportunities, and activities within CRM
* Maintain high levels of organisation and activity to manage multiple live opportunities
* Participate in team meetings, training, and sales performance reviews
Required Skills
* Highly proactive; continually seeks out new opportunities for growth rather than waiting for leads to come to them
* Self-motivated with a strong desire to succeed in a target-driven sales environment
* Confident and professional telephone manner with excellent communication skills
* Resilient and tenacious; able to handle rejection and remain motivated
* Strong listening skills with the ability to identify customer needs and respond effectively
* Results-driven mindset with a focus on achieving and exceeding KPIs
* Well-organised with the ability to manage multiple tasks and priorities
* Team player who contributes positively to team performance and culture
Desired Experience
* Previous experience in a sales, telesales, or customer service role
* Experience working in a high-volume outbound calling environment
* Familiarity with CRM systems and sales processes
* Exposure to the infrastructure, construction, or technical services sector (desirable but not essential)
#J-18808-Ljbffr