Overview
At Buzzworks, we are all about making people feel great - our guests, our teams, and our communities. With a portfolio of outstanding venues and a strong people-focused culture, we’re passionate about delivering exceptional hospitality and building careers that thrive.
What you get
* A buzzing, people-focused culture
* Flexible working options
* 40% staff discount across all Buzzworks venues
* Additional holidays for long service at 1, 3 and 5 years
* Access to Wagestream (financial wellbeing tool)
* Buzzworks Perks - exclusive discounts, treats & more
* Wellbeing Hub & Employee Assistance Programme
* Annual Wellbeing Day & Discounted Gym Membership
* Training, development, and real progression opportunities
The role
As our Brand Standards & Quality Manager, you will be the guardian of operational excellence across our business. You’ll be accountable for creating, documenting, communicating, and auditing our brand and operational standards - ensuring every process is clear, consistent, and aligned with the Buzzworks way.
Working as part of the Learning & Development team, you’ll collaborate across all departments to ensure the highest quality of service and operational consistency is delivered at every level of the business.
Process & Standards Management
* Create and maintain clear, concise, and user-friendly documentation for brand standards and operational processes
* Package processes into accessible training and communication materials for venue teams
* Develop and manage a simple, accessible digital platform for hosting and sharing process documents
* Ensure all standards reflect legal compliance, industry best practice, and Buzzworks values
Auditing & Development
* Design and deliver a regular auditing schedule across all venues
* Analyse audit results and produce action-oriented reports and recommendations
* Continuously review standards in response to business needs, customer experience, and audit outcomes
* Recommend and lead changes that support operational effectiveness and quality delivery
Collaboration
* Collaborate with all departments to understand practical application of standards and processes, identifying areas for improvement or standardisation
* Work with the L&D team to embed standards and processes into onboarding, e-learning and live training
* Identify skills gaps and recommend training interventions based on findings
Who you are
* Experience in a quality, compliance or brand standards role within hospitality, retail, or a similar fast-paced industry
* Outstanding attention to detail and organisational skills
* A process-driven mindset with the ability to translate complex operations into simple steps
* Confident communicator - written, verbal and visual - with the ability to engage a range of audiences
* Comfortable using digital tools and systems to create and manage documentation
* A collaborative team player who thrives on working cross-functionally
* Passion for hospitality and a deep understanding of what ‘great’ looks like in customer experience
Equal opportunity
Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission: To make people feel great through hospitality.
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