Job Title: Family Care Programme Administrator (HR Administrator)
Salary: £30k-£33k doe
Hours: 37.5 per week / Monday-Friday / Office based with flexibility of WFH 1 day per week
Job Type: Permanent / Full Time
Location: Goldman Sachs London Office
Closing Date for this role is Friday 24th May
The Role:
To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership.
What You Will Be Doing:
1. Owning and managing the Parenting mailbox
2. Acting as the initial point of contact for all parenting policy and process queries
3. Maintaining employee’s parenting mailbox files
4. Promptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advice
5. Initiating parenting leave process upon receipt of employee notification to take the leave
6. Escalating complex cases to Family Care Program Lead in timely manner
7. Advising on and signposting to firm’s offerings and services relevant to parenting population
8. Managing the administrative requirements of the parenting leave processes including evidence and record keeping
9. Managing weekly parenting communications
10. Ensure parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely manner
11. Updating parenting data trackers
12. Assisting employees with SMP1 Form processing
13. Utilising the firm’s systems to fact find and resolve queries proactively
14. Escalating vacation cases to Family Care Program Lead and wider Wellness Team and manage comms as appropriate
15. Updating internal intranet as and when required
16. Updating Parenting Meetings agenda and note taking
17. Support with Family Care Programme documents and collateral review
18. Supporting with the year-end activities in partnership with other business functions
What We Are Looking For:
19. Experience in a similar HR support role
20. Experience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environment
21. HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support
22. Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines
23. High level of computer literacy
Qualifications:
24. Qualification – CIPD Level 3 (Essential)
Personal Attributes:
25. Strong organisational and communication skills, and attention to detail
26. Strong team player and self-starter, with excellent initiative
27. Highly motivated and driven while making positive impact and meeting deadlines
28. Ability to build trust and strong relationships
29. Ability to work collaboratively as part of wider team
30. Thrives in a fast-paced, dynamic environment while displaying calm approach and ‘can-do’ attitude
31. Flexibility to adapt to the evolving needs of the role and the firm
We look forward to receiving your application!