Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?
* Role: Service Desk Manager
* Location: Ashton-under-Lyne
* Salary: £52,022 - £57,187 per annum.
* Benefits: Flexible working arrangements, Pension, Occupational Sick Pay, BHSF Health Membership
About the role:
We are looking for an experienced and people-focused IT Service Desk Manager to lead our frontline IT support and workplace technology services.
The Service Desk Manager is accountable for the comprehensive delivery of first line and some second-line IT support services throughout the organisation.
The role holder will establish, implement, and continuously enhance policies, processes and procedures that support a high-performing service desk to ensure a consistent and professional experience for all end users.Furthermore, the Service Desk Manager serves as the organisational lead for ITIL Incident and Problem Management, promotes a proactive approach to reducing ticket volumes, and acts as the escalation point for all breaches of Service Level Agreements (SLAs).
For more information regarding the role, please refer to the job pack below.
About the department:
All of Jigsaw's essential services rely on quality information, systems and technology ...