Job Description
We are looking for an experienced Customer Service Manager to join a small yet busy customer service team on a full time, permanent basis.\n\nBenefits:\n\nPension\nCycle to Work Scheme\nLarge kitchen with sofa and tv\nFree tea and coffee\n24 days holiday\nFree life assurance & long-term sickness benefit covering 2/3rds of salary until retirement.\nOption to purchase company shares.As the Customer Service Manager, you will be responsible for:\n\nManaging a team of 2 customer support administrators\nAllocating workload\nTaking ownership of ensuring all support tasks are dealt with promptly and efficiently.\nManaging customer correspondence, complaints procedures and queries - acting as the main point of escalation.\nFirst point of contact for contract cancellation negotiations, addendum's and updating terms / conditions as required.\nKPI reporting.\nOrganising service visits, assisting with engineer diaries, monitoring equipment stock, completing stock takes, organising installations.\nMany other duties, full job description available upon requestThe successful Customer Service Manager have the following related skills / experience:\n\nStrong customer service experience\nPrevious team leadership / management experience is essential\nExcellent organisational skills\nProactive and problem-solvingFor more information, please contact Julie Harding or Chloe Bennett on (phone number removed)