Assistant Bar & Restaurant Manager
Job Number: HOT0CKE0
Work Location
Hilton Birmingham Metropole, National Exhibition Centre, Birmingham B40 1PP
We are recruiting for an Assistant Manager at Hilton Birmingham Metropole’s Gild Restaurant and Bar. The Gild Restaurant and Bar is at the heart of the hotel and welcomes guests 24 hours a day. Experience in a busy bar or nightclub with Supervisor or Assistant Manager responsibilities would be ideal for a role in this 24‑hour lounge bar. A great team leader with a passion for creating a great Guest Experience would be ideal for this position.
A World of Rewards
* Yearly salary of £30,750 plus service charge
* Free, healthy and high quality meals when on duty
* Grow your Career – personal development programmes designed to support you at every step
* Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
* Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
* Team Member Referral Program
* Discounted dental and health cover
* High‑street discounts through Perks at Work
* Free car park
* Subsidised taxi between 12am and 7am
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Guest Experience Day: 1 night stay with breakfast and dinner
* Modern and inclusive team member areas
Responsibilities
* Help manage Restaurant and Bar operations
* Maintain exceptional levels of customer service
* Recruit, manage, train and develop the Restaurant and Bar teams
* Manage guest queries in a timely and efficient manner
* Work within budgeted guidelines in relation to food and payroll
* Drive sales to maximise budgeted revenue
* Develop menus with other members of the Food and Beverage team
* Accountable for monthly stock takes
* Incentivise team members to maximise sales and revenue
* Set departmental targets and objectives, work schedules, budgets and policies and procedures
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Ensure communication meetings are conducted and post‑meeting minutes generated
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
* Comply with hotel security, fire regulations and all health and safety legislation
Qualifications
* Management and/or supervisory Food and Beverage experience
* Able to meet financial targets
* Ability to comply with all Food and Beverage brand standards
* Ability to work under pressure
* Willingness to develop team members and self
* Flexibility to respond to a range of different work situations
Advantageous Experience
* Degree in a relevant area
* Passion for delivering exceptional levels of guest service
Our Commitment
Every job makes the stay. At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical.
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