A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
* Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support
* Resolve customer complaints or concerns efficiently & professionally
* Maintain customer satisfaction to the company’s world-class Trust Pilot rating
* Building long-term relationships with new & existing customers
* Perform data entry to maintain customer service delivery times
* Track & resolve any issues with their couriers
Knowledge, skills and qualifications required:
* Previous experience in a customer service role
* Be calm and confident
* Strong communication and administration skills
* Be able to go the extra mile, and be a team player
Salary: £40,000 - £45,000 + benefits
Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts
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