Job Description
As Event & Group Sales Executive you are responsible for qualifying and closing the sale for all incoming corporate meeting, event and social group enquiries. You will liaise with the prospect by telephone, email and face to face, conducting site visits and building rapport with the client. Working towards conversion targets, you will liaise with the prospect from initial enquiry stage through to signed contract stage, coordinating the final details of the event where required and working with our in-house Event Planner to ensure a smooth transition is provided to the conference operations team.
Responsibilities:
To qualify incoming meeting and event enquiries (corporate and social) and convert the enquiry into a sale.
To understand and quote accordingly from the rate demand calendar in order to yield business during busy times.
Conduct hotel site visits for potential bookings with an aim of closing the sale.
Ensuring that all enquiries, whether confirmed, lost or refused are recorded in the booking system correctly.
Undertake chases at 4 weeks / 2 weeks and a week out to ensure all final details are compiled in terms of rooming lists, VIP;s agendas, purpose of
event, menu choices, dietaries are compiled and entered into Opera
Ensure all billing and payment procedures are adhered to.
Work with the operational team to ensure any client queries are covered and can be adhered to.
Understanding competitors and have a good working knowledge of the market place, trends and opportunities.
To support the overall sales team in achieving and exceeding the M&E budget through a pro-active approach such as contributing to sales blitz days and support with hospitality events.
Be responsible for creating relevant signage, menus, place cards and table plans where required.
Taking deposits and pro forma payments from guests, recording them accurately and passing monies directly to the accounts department.
What We Offer
The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.
1. Bonus Scheme
2. Fully funded and supported Apprenticeship programmes up to level 7
3. Supervisory and Management development training programmes, Ignite and Inspire.
4. Splendid Family discounts across our group - on accommodation, food and drink.
5. Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
6. We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
7. Discounted local NCP car parking and discount off local First bus travel.
8. Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
9. Monthly pay day treats and an annual ‘Thank You’ week – full of treats and activities.
10. We celebrate our diverse workforce with awareness days and diversity lunches.
11. Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
12. We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
13. Company Pension salary sacrifice scheme.
14. Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
15. Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
16. Fully funded and supported ESOL classes (English for Speakers of Other Languages)
17. 12 Mental Health First Aiders onsite to provide signposting and initial support.
18. Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
19. Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
20. No split shifts, 2 days off together.
21. Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.