Groups, Conference and Events Executive
Job Number: HOT0CG1Q
Work Locations
Hilton Croydon Hotel, 101 Waddon Way, Purley Way, Croydon CR9 4HH
Key Responsibilities
* Receive and convert incoming enquiries to achieve targets and maximize revenue.
* Build strong relationships with customers to fully understand their needs.
* Plan and communicate guest requirements to a high standard to ensure the delivery of events in hotels where no separate planning team.
Tasks
* Handle enquiries – email and phone in line with training, including negotiation using demand calendar, pricing and diary management tools.
* Enter data into Delphi FDC following the correct SOPs.
* Accurately manage activities with maximum information in the system.
* Use and track sales promotions including XSELLS and KIITF.
* Close deals to confirm business, using necessary tools to drive revenue and confirmations.
* Contract the business with maximum information, necessary paperwork/payment to ensure planning information is captured.
* Make changes, update system and ensure revenue is correct before handing over.
* Work closely with the Revenue Manager, GCE Manager or GCE Director to support conversion, engagement and revenue.
* Attend daily huddles on event planning actions and communicate details in BEO for operations team.
* Audit actions quality report from coordinators.
Required Qualifications
* Education: High school or GED.
* No travel requirements.
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