EY Belfast, Northern Ireland, United Kingdom
SaT Operations Manager – Assistant Director – CBS – Belfast
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Job Purpose
The Service Line Operations Manager supports the Service Line Operations Director (SLOD) and leadership team. The role drives business performance, ensures compliance with internal policies, and delivers on strategic priorities. It requires close collaboration with service line leadership, operational support teams, and cross‑functional stakeholders to achieve financial, operational, and people‑related objectives.
Core Responsibilities
* Support the SaT service line and cross‑service line responsibilities for expense approvals and policy compliance.
Operational Excellence
* Collaborate with operational support teams to deliver required service levels and meet business targets.
* Drive improvements in working capital, resourcing, recruitment, and talent management.
* Lead or support miscellaneous operational, tactical, and strategic projects as required.
Business Performance & Financial Management
* Evaluate and report on performance against financial targets and key drivers (pricing, revenue, utilisation).
* Project‑manage business improvement initiatives and annual strategic/financial planning processes.
* Provide insight and analysis using MI reports to leadership at regular review meetings.
People Management & Talent
* Support the execution of performance development and management processes across UKI SaT.
* Partner with the Talent function on pay review processes and Talent strategy.
* Plan recruitment, including identifying and approving searches and offers.
ExpenD – Expenses Preapproval & Compliance
* Act as a Level‑2 expense approver for ExpenD, reviewing escalated requests (out‑of‑policy items, high thresholds, policy adherence).
* Provide support and guidance to Level‑1 approvers and maintain consistent experience for client servers.
* Collaborate with Risk Management, Talent, and Finance teams to address policy breaches and support investigations.
* Provide insight and analysis to SLOD using ExpenD MI reports.
Skills & Attributes for Success
* Strong communication and stakeholder management skills, influencing at all levels.
* Analytical mindset to interpret data, identify trends, and drive business decisions.
* Attention to detail and strong policy application skills.
* Proactive, self‑starter with business acumen and the ability to work independently.
* Relationship builder, able to coach across functional silos.
* Experience managing teams.
* Confident, resilient, and able to bring fresh insight to challenges.
* Proficient in Excel, PowerPoint, and comfortable navigating PowerBI dashboards.
Reporting Line
Reports to: Service Line Operations Director
Works closely with Sub‑Service Line Leaders, Senior Operations Managers, Talent, Risk Management, Finance, and other operational support teams.
EY – Building a Better Working World
EY creates value for clients, people, society, and the planet, building trust in capital markets and shaping the future with confidence.
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