Overview
Join to apply for the Customer Service Manager - Paisley role at Morrisons.
We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
Responsibilities
* Lead and empower colleagues to always put the customer first and deliver outstanding customer service
* Listen and respond to our customers feedback and react accordingly
* Ensure market leading availability across the store
* Work with the other Managers in store to lead a supportive and performance driven department
* Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
* Deliver training to ensure team have the capability and confidence to deliver their role
* Enable colleagues to work with confidence across various departments
* Identify and develop talent within the department
* Build effective relationships with other operating departments
* Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
* Take a leadership role within the store
* Ensure resource is planned thoroughly
About You / What we need from you
* Experience of managing a team in a fast paced environment
* You will need to be a great communicator who can share knowledge, experience and best practices
* You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
* You must be adaptable to change, whilst being able to challenge effectively
* As a Manager, you will actively listen to and respond effectively to customers and colleagues
About Us
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
Employment type
* Full-time
Seniority level
* Mid-Senior level
Industry
* Retail
Benefits
Our benefits package includes a competitive salary and superb benefits, including a generous bonus, attractive pension scheme, private healthcare, and colleague discount. We also offer a range of family-friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
Equal Opportunities
We are an equal opportunities employer and welcome applications from all sections of the community.
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