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Join Our Team as a Customer Service Manager!
Are you currently a Department Manager, Supervisor, Team Leader, or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with fantastic career development opportunities? Do you have a passion for leading your team and delivering excellent customer service?
We are recruiting for a Customer Service Manager to join our store team in College Street, Rotherham!
This is a full-time role, and flexibility with your working pattern will be essential.
About the Role
As a Customer Service Manager, you will oversee the cash office and checkout area, ensuring the highest standards of service for our customers. You will:
1. Drive your team to deliver personable, polite, and prompt service at the checkout
2. Act as a role model, demonstrating exceptional service
3. Be highly visible and approachable to customers and colleagues
4. Coach colleagues to demonstrate the appropriate skills and knowledge in the checkout area
5. Ensure compliance with company stock control procedures within the appropriate timelines
6. Ensure company property, cash, and stock are secure at all times
7. Contribute to making our stores a fun place to work
About You
Ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering great service. It is essential that applicants have:
1. Experience managing a small to medium-sized team in a fast-paced retail environment
2. Strong numerical and problem-solving skills
3. A flexible approach and a ‘can-do’ attitude
4. The ability to think on your feet
Why B&M?
At B&M, we're one of the fastest-growing retailers in the UK, with over 720 stores and plans for new openings in 2024. Joining us means being part of an exciting journey. We are committed to our people, and our growth offers endless possibilities for your career.
What We Offer
1. Job stability and clear career progression opportunities
2. Excellent on-the-job training
3. 10% store discount across all B&M & Heron Foods stores, with regular double discount events
4. Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality, and more
5. Wellbeing support through our Employee Assistance Programme
6. A stable, permanent 40-hour contract
Ready to join the B&M journey and advance your career? Apply now to avoid missing out! B&M Retail is an equal opportunity employer committed to creating an inclusive and diverse environment for all colleagues.
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