EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
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Job overview
We are looking for an experienced, motivated and highly organised PTS Quality Manager to lead the development, implementation and continuous improvement of quality standards across our Patient Transport Services (PTS).
This is a key role, supporting the PTS Management Team to ensure our services are safe, effective and consistently delivering high‑quality care to patients. You will champion quality management, drive improvements, and provide expert assurance across all localities.
Main duties of the job
Lead the introduction and embedding of the Quality Management System (QMS) across, training and ongoing support to staff to ensure quality processes are consistently, deliver and oversee internal and external audits, ensuring compliance and timely follow‑up of, analysing findings and producing clear, evidence‑based, procedures and information systems to improve efficiency and, improving data accuracy and ‑organised quality records and databases, ensuring full data protection, helping implement and monitor new systems and ‑quality performance and quality reports to managers, identifying risks, trends and opportunities for Cleric super‑user, offering expert support, training and troubleshooting.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
We’re looking for someone who has:
1. Strong experience in quality management, audit, compliance or service improvement.
2. Excellent analytical skills with the ability to interpret complex data and produce clear recommendations.
3. Confident communication skills, able to engage with staff at all levels.
4. A proactive, organised approach and the ability to manage a varied and dynamic workload.
5. Knowledge of NHS quality standards, governance, and performance frameworks (desirable).
6. Experience using data systems such as Cleric
7. Pleas read JD an dPS for full description of the role responsibilities
Person specification
Qualifications
Essential criteria
8. Postgraduate Diploma or equivalent experience.
9. Full Valid UK Driving Licence
Desirable criteria
10. Management Qualification
Experience
Essential criteria
11. Minimum 3 years’ experience as a manager in related area/organisation
12. Experience of working with a recognised quality management system () or equivalent
13. Experience supporting and implementing change within a complex service environment.
Desirable criteria
14. Previous NHS experience
Skills and Knowledge
Essential criteria
15. Excellent written and verbal communication skills with attention to detail and accuracy
16. Ability to analyse and interpret complex and sensitive information/ data to monitor and improve performance and provide accurate reports
17. Ability to use Microsoft Office applications, specifically Word and Excel, to produce accurate documents, reports, spreadsheets and management information
18. Ability to communicate and liaise effectively with staff and managers at all organisational levels, and with the wider NHS and external partners, to support quality assurance, service improvement and compliance
19. Able to make well‑reasoned decisions using sound judgement and confidently challenge the views of others in an effective and appropriate manner
Desirable criteria
20. Proven experience of managing projects in complex and challenging environments
21. Knowledge of the ambulance service
Abilities and Attributes
Essential criteria
22. Good interpersonal skills and problem-solving abilities
23. Flexible and adaptable work approach
24. Manages and prioritises workloads efficiently to meet service deadlines through effective time management
25. Highly self‑motivated, with the ability to work proactively and independently
26. Willing and able to travel to other locations to meet operational and service needs
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.