Customer Service Manager Location: South Yorkshire Salary: Circa £50,000 Are you an experienced customer service professional ready to take the next step in your career? We’re working with a dynamic SME in South Yorkshire on an exciting journey of growth and improvement, and they’re looking for a Customer Service Manager to join their Senior Leadership Team. This is a fantastic opportunity to make a real impact, with plenty of scope for career progression. Key Responsibilities: Manage, coach, and develop a high-performing customer service team Build and maintain strong B2B client relationships at a national level Identify opportunities to streamline processes and improve customer experience Work closely with the Senior Leadership Team to contribute to business strategy Monitor performance, provide feedback, and implement improvements to drive efficiency The Ideal Candidate: Proven experience in customer service management, in a B2B environment Strong leadership and team development skills From logistics, manufacturing, engineering or construction background Process-driven with a passion for improving efficiency and customer experience Motivated to join a business on a growth and improvement journey This is a unique chance to step into a key leadership role, influence the business, and help shape the future of a successful and ambitious SME. Apply now to be part of this exciting journey.