What will this role achieve
We have a new opportunity for an HR Administrator to join our HR Service Centre in Liverpool. The HR Service Centre is the central hub of all HR administration across pladis in the UK & Ireland where high volume HR transactional activities are performed within a service delivery framework. These activities span the employee life cycle from onboarding to existing pladis, which includes changes to terms and conditions, benefits, general HR administration and project support. The HR Administrator provides a professional service to colleagues taking ownership and responsibility for managing colleague related changes in line with published Service Levels. Engagement and communication with key partners are a crucial part of the role.
Key responsibilities
* Provide excellent customer service and maintain ongoing communication with all partners e.g. colleagues, Line Managers and the wider HR community
* Identify customer needs, investigate and provide effective solutions to their queries and deliver an excellent customer experience
* Have a proactive approach, working with HR colleagues and partners to ensure timely and professional delivery
* Complete accurate transactions ranging from onboarding, Family Friendly processes, changes to terms and conditions and benefits
* Use the case management and HR system to record and maintain accurate records about activities and tasks undertaken
* Contribute to the continuous improvement of HRSC processes and procedures and take ownership of implementation
* Coach and support colleagues to improve their performance
* Operate within HRSC quality standards and controls
* Support other teams in the HRSC during times of high volume
* Exercise discretion when dealing with information
Requirements
* Crucial: Experience in HR administration (or transferable experience)
* Good knowledge of HR policy and procedures
* Proven user of SAP HR / Workday or other HR databases
* Expert user of Microsoft Office
* Manage a varied workload and changing priorities without compromising quality
* Strong communication skills – verbal and written
* Solid attention to detail
* Focus on continuous improvement - ability to identify, share and raise suggestions
* Good decision making and problem solving skills
* Preferred: Understanding of legislative changes that affect the role
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