Due to the continued expansion of our hire team, an opportunity has arisen for a new Business Development Sales member to join the team, with scope to progress within the company in the future.
ASHBROOK are a dynamic and progressive company with a great supportive environment in which to develop your career.
The primary focus of the business is construction plant, powered access equipment and agricultural machinery.
Your role will be focused on internal sales and is an office based sales role with the attention on business growth and customer retention. To gain feedback from customers and move the business forward with new hires and increased business. Some assistance on the hire desk may also be required to suit business needs.
Responsibilities
* Making outbound sales calls daily to encourage growth and new hires.
* Ensure excellent customer service and consistency.
* Answer phone and email enquiries in a prompt and polite manner.
* Minimise customer disputes and prevent failings in customer service by ensuring that all hire contract administration is accurate and completed to deadlines.
* Professional manner with a positive attitude and an outgoing approach.
* To make outbound calls to identify new customers to introduce them to the business.
* Building strong relationships with both new and existing customers, ensuring repeat business.
* Call existing customers and make sure they are aware of full product range to optimise hire revenue.
* Contact dormant and down trading customers to reconnect and report back weekly to the manager of any common issues or suggested actions to improve customer retention.
* Work with the hire desk team to identify assets with low utilisation currently and identify current and potential customers who might hire these and make contact with those customers to win hires and increase utilisation.
* Work with General Manager & our sales staff at our other depot to coordinate approach to customers especially around shows & events.
* To assist with the Hire Desk and needs of business when required.
* Maintain excellent communication with the rest of the team to ensure they are updated on items needed and deadlines.
* Develop your knowledge of plant, access and agricultural hire machinery and associated hire systems & processes.
Requirements
Previous experience in telemarketing is required.
* Time management skills and meeting promised deadlines.
* IT literate.
* This position requires previous knowledge of plant hire, powered access plant, agriculture or heavy machinery.
Salary and Benefits
Salary would be dependent on experience and the level of training required.
Hours of Work
The hours of work are 07.30am to 5.30pm Monday to Friday. There is some flexibility to the working hours which can be discussed at interview.
Location
ASHBROOK Ltd, Ashbrook House, Holmes Chapel Road, Congleton, Cheshire CW12 4SN
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