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The Edinburgh Grand, a Luxury Collection Hotel
Location:
Edinburgh, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
adecd8fe37cf
Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
col-wide
Job Description:
RBH
At RBH, we believe our people are our biggest assets and understand the value
in putting them first. Our approach to diversity in the workplace, health &
wellbeing, sustainability, and individuality sets us apart from our competitors
and is one of the reasons we are rated Top 30 Best Places to Work in
Hospitality! At RBH, wedon’tjust offer jobs—we offer opportunities
to grow, succeed, and be part of a teamthat’sredefining what it
means to work in hospitality. Join us and discover why our people are at the
heart of everything we do.
The Hotels
RBH is proud to present this exceptional opportunity as we
prepare to take on the operation of two of Edinburgh’s most iconic hotels, soon
to be rebranded under the globally recognised Marriott International brand. The
Edinburgh Grand, located in the heart of the city’s vibrant New Town, will be
reimagined as part ofThe Luxury Collection, reflecting its
timeless elegance and rich character. Meanwhile, Old Town Chambers, with its
unique blend of heritage charm and contemporary design, will become part of the
premiumAutograph Collection, known for celebrating distinctive,
one-of-a-kind hotels.
This rebranding under a leading international hotel group
not only enhances the profile of both properties but also reinforces our
commitment to delivering exceptional guest experiences.
HR Manager
Reporting to the General Manager, as the HR
Manager,you’lltake the lead in delivering a people-first approach
across both luxury properties. Your role will be central
tobuildinga supportive, inclusive, and high-performing workplace
culture, ensuring our team is inspired, engaged, and equipped to deliverexceptional
guest experiences worthy of the luxury standard we uphold.You’llalso
oversee key operational responsibilities, including payroll, recruitment, and
employee engagement, ensuring precision and efficiency in meeting the needs of
the team.
WhatYou’llBe Doing:
Elevating Luxury Service Standards:
* Develop
and implement training programs designed to embed luxury service values
across all departments, ensuring team members have the knowledge,
confidence, and skills to deliver memorable, world-class experiences.
* Partner
with department managers to create tailored learning opportunities focused
on attention to detail,anticipatingguest needs, and providing
personalised service at every touchpoint.
* Create
a culture of continuous improvement by that empower employees to refine
their craft and exceed guest expectations.
* Align
HR initiatives with RBH’s values and the unique needs of these iconic
properties, creating a culture of excellence and innovation.
Supporting Managers:
* Partner
with department heads to guide first class recruitment, onboarding, and
professional development, ensuring team members embody the sophistication
and excellence that guests expect.
Payroll Management:
* Oversee
the payroll process, ensuringaccurateandtimelypayments,
compliance with legislation, and swift resolution of any payroll-related
queries.
Performance Management:
* Design
and oversee performance appraisal processes that prioritise 5* guest
service and operational excellence, providing tools and guidance to
managers to set clear goals, recognise achievements, and address
underperformance effectively.
* Implement
wellbeing programs that align with RBH’svalues, ensuring a balanced
and fulfilling workplace environment for our team.
Promoting Diversity:
* Lead
diversity and inclusion efforts,buildingan environment where
all employees feel valued and included, contributing to the rich guest
experiences that only a diverse team can create.
Driving Development:
* Introduce
leadership development initiatives that empower future managers to lead
with confidence, innovation, and an uncompromising commitment to luxury
service excellence.
Ensuring Compliance:
* Ensure
all HR policies and practicescomply withemployment law and RBH
standards, supporting the team in delivering their best work.
Building Engagement:
* Act
as a trusted advisor to employees,maintaininghigh
levelsof morale, motivation, and team satisfaction in a
luxury-driven environment.
About You:
* Proven
experience in HR management, ideally within hospitality or a fast-paced,
customer-focused environment.
* Strong
knowledge of employment law and HR best practices.
* Ideally
CIPD qualified or working towards.
* Experience
managing payroll processes with a strong understanding of payroll systems
and compliance requirements.
* Excellent
interpersonal and communication skills, with the ability to build trust
and strong relationships.
* A
proactive, solutions-focused mindset and the ability to adapt to a dynamic
environment.
* Passionate
about creating an inclusive and engaging workplace.
* A
strategic thinker who can also roll up their sleeves to deliver on
day-to-day tasks.
* Demonstrated
ability to lead and influence at all levels, partnering with managers to
deliver impactful HR initiatives that drive business success.
* Proventrack
recordin implementing wellbeing, diversity, and engagement programs
that positivelyimpactworkplace culture and employee
satisfaction.
Additionally, you will have the full support of the RBH
central HR team to collaborate and succeed.
Why This Role Matters:
As the HR Manager,you’llplay a critical role in
shaping the culture and success of two of Edinburgh’s most iconic properties.
Your efforts will directlyimpactemployee satisfaction, guest
experiences, and the overall performance of the team, ensuringboth propertiescontinue
to stand out as exceptional places to work and stay.
WhyYou’llLove This Role:
It’san opportunity to make a meaningful impact on the people who make
hospitality happen.You’llbe part of a team that values
individuality, innovation, and collaboration, with the freedom to create
initiatives that truly make a difference—all backed by RBH’s supportive and
people-first culture.
The Recruitment Process:
At RBH, we see recruitment as a two-way journey—an opportunity to connect with
talented individuals and explore whetherwe’rethe right fit for each
other. Our Talent Acquisition Manager may invite you for a Teams pre-screening
conversation. This is an opportunity not just for us to learn about your
skills, but also for you to explore whether RBH aligns with your goals and
values. Ifwe’rea match,you’llmove on to a formal
first-stage interview with our hiring managers in the coming weeks.
* Discounted
hotel stays for you and your loved ones.
* An
extra day off to celebrate your birthday in style.
* 30%
off food and drink at RBH hotels.
* Refer
a Friend scheme—earn up to £250 per referral.
* Wagestream—flexible
access to yourpay, whenyou need it.
* Life
Insurance, Employee Assistance Programme, and year-round social and
wellness events.
* Free
meals on duty, saving you over £1000 per year.
Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustment,
please let us know.
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