Arri v a is a lea d i n g Eu r op e an p a s s e n g e r tr ansp ort p art n e r, o p e rati n g in 11 co un tries a cro s s th e U K an d E u r op e. T h e c o m p a n y e m p lo y s a r oun d 35, 000 p e o p l e, d e li v e ri n g mo r e th an 1.5 b illion p a s s e n g e r j ou r n e y s c onn e cti n g p e o p le an d c o mm un ities s a f e l y, r e lia b ly a n d s u s t a i n a b l y. We ha v e s tr on g r o ots d a t i n g b ack t o 1938, an a m b iti ou s g r o w th an d s u s t a i n a b ility a g e n d a, an d a co n ti nu o us ly d e v e lo p i n g relati onsh ip with I S qu ar e d Ca p i t al – a glo b al i n f ra s tr u ct u re i nv e s tm e n t f un d ma n ager - wh o a c qu ir e d Ar r i v a in 2024. We are looking for a Head of People Services to join our newly formed Head of People Services Team on a full-time permanent basis. This role can be based from either our Sunderland, London, Derby or Thurmaston office. T h e H e ad o f Peo p l e Ser v i c e s is acco un t ab le for t h e d e s ign, d e li v e ry an d e v al u a t ion o f th e Arri v a U K e m p lo y e e hu b s e r v ic e s, e nsu ri n g th e p r ov i s ion o f a n e ff ic i e n t, s cal ab l e, an d h i g h - qu ali t y s e r v ic e s in with b u s i n e s s ob je c ti v e s a n d ou r em p lo y e e ex p e r i e n ce v i s io n. Direct responsibilities: • Lea d i n g th e d e s ign a n d d e li v e ry o f e f f e cti v e an d t i me ly e m p lo y e e - f oc us e d s e r v ic e s in li n e w ith bus i n e s s o b je c ti v e s an d o u r em p lo y e e e x p e ri e n ce v i s io n. • O v e r s ee i n g d e li ve ry o f c o re H R ad m i n i s tr a ti o n s e r v ic e s an d d a t a m a n age me n t, e nsu ri n g r e s ol u ti o n o f e m p lo y e e qu e r i e s, e ff e cti v e e s cal a ti o n p r o c e s s e s, d a t a i n tegrity a n d a dh e r e n ce t o e m p lo y me n t l e g i s la t io n, GDPR, a n d i n ter n al p olici e s, in li n e o f with ro bus t SLA s. • Ev al u a t i n g th e p r o v i s ion o f e m p lo y e e hu b s e r v ic e s us i n g r obus t p e r f orma n ce i nd icat o rs a n d e m p lo y e e s a t i s f ac t ion m e trics t o mo n it o r eff e cti v e n e s s o f th e s e r v ic e s, d ri v e o p e rati on al e xc e l l e n ce an d i nf orm c on ti nu o u s impr ov eme n t a cti v it y • Lea d i n g, co a c h i n g, a n d d e v e lo p i n g a h ig h - p e r f ormi n g, co l la b orati v e, i n clu s i v e, an d s e r v ic e - ori e n ted e m p lo ye e hu b t e am • Dri v i n g ca p a b ility bu ildi n g, su cc e ss ion p la nn i n g, a n d e m p lo y e e e n ga g e m e n t w it h in th e f un ctio n • P a rt n e ri n g with H R, L & D, a n d Co m m un icati on s t o a lign e m p lo y e e s e r v ic e s with b r o a d e r p e o p le s tr a teg ie s • P a rt n e ri n g with o t h e rs t o op tim i s e H R s ys te m s an d d igit a l t ools d igit a l t ra ns f orma t ion • Mai n t a i n i n g ri s k m a n age me n t p r o t o cols an d bus i n es s c on t i nu ity p la n s an d sup p orti n g i n ter n al a n d exter n al a ud its • Ma n agi n g a ll re le v a n t t h ir d - p arty c on tr a cts e ffe cti v e ly • R e p r e s e n ti n g th e o rga n i s a t ion a t e xt e r n al f or u m s an d n e twor k s • S upp orti n g th e d e li v e ry o f Arri v a ’ s E SG g o als b y e nsu ri n g o u r i n clu s ion a cti v ity d ri v e s s ocial v al u e • Su pp orti n g gr o w th p la n s b y e nsu ri n g e ffe cti v e i n c l us ion s t r a t e gi e s a re i n cor p orated i n to ten d e r p r op o s als Knowledge, skills & experience: E sse n tial E x p e r i e nc e • Pr ov e n lea d e r sh ip in H R op e rati on s o r s h ar e d s e r v ic e s wit h in a c o m p l e x orga n i s a t io n. • Str on g und e r s t and i n g o f H R p r o c e ss e s an d sy s te m s an d s e r v ice d e li v e ry mo d e l s. • E x p e ri e n ce in p r o c e s s impr ov e m e n t me t h o d ologi e s ( e .g., L e a n, Six Si gm a ). • Pla nn i n g, l e a d i n g an d ma n agi n g p e o p l e - r e la t e d c h a n g e s. • Lev e raging tech n ology an d d igit a l t ools t o e nh a n ce p r o c e s s ma n age m e n t a n d s e r v ice d e li v e ry • Ma n agi n g s tr a teg i c p art n e r sh i p s an d t h ir d - p arty c on tr a ct m a n age me n t D es i r a b l e E x p e r i e nc e • Lea d i n g o r m a n agi n g HR - sys te m s t ra ns f orma t io n al c h a n ge Ot h er Ski ll s a n d B e h a vi our s • Str on g an al y tical s kills with t h e ab ility t o t ra ns la t e d a t a i n to ac t ion an d impact • H oriz o n s ca nn i n g • Str a teg i c th i n ki n g • Pr o je c t Pla nn i n g an d d e li v e ry • A b ility t o t rack ROI a n d p e r f orma n ce m e trics • I n clu s i v e an d c u lt u rally aware Te chn i c al Kn o w l e d g e & Qu a li f i c atio n s • Str on g c o g n iti v e a gility • E xc e ll e n t und e r s t and i n g o f th e ro u ti n e H R - r e la t e d a cti v ities r e l e v a n t to th e e m p lo y e e li fe c y c l e, factors th at i n f l u e n c e th e e f fe cti v e n e s s o f a n e m p l o y e e s e r v ic e, an d m e a s u r e s f or su cc e s s • A b r o ad a w ar e n e s s o f c u rre n t a n d e me rgi n g p e o p l e - r e la t e d orga n i s a t io n al co ns i d e rati on s • G ood kn o w l e d ge o f c u rre n t t r e nd s an d b e s t p ractic e s in e m p lo y e e H R s e r v ic e s • W o r k i n g kn o w l e d ge o f exi s ti n g an d e me rgi n g U K e m p lo y m en t law • CIPD o r e qu i v alent (desirable) T h is j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o n s i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a u s ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a dd iti on al t a s ks as a n d w h e n r e qu e s ted to d o s o b y t h e ir m a n ager. R e sp o ns i b ilities a n d du ties m ay al s o c h a n ge in lig h t of f u t u re bus i n es s n ee d s a n d p e r s o n a l d e v e lo p me n t. The closing date for applications is Monday 22nd December. Arriva Group reserves the right to close this vacancy early.