The Customer Service Manager will oversee the delivery of exceptional client experiences for a premium brand based in Nottinghamshire. Working closely with retail, e-commerce, and operations teams, they will ensure that every customer interaction reflects the brand’s premium identity and values.
This role is responsible for leading and developing a high-performing customer service team, implementing best-in-class service standards, and managing all client communications across multiple channels. The successful candidate will handle escalated inquiries with professionalism and discretion, using insight and initiative to resolve issues while maintaining strong client relationships.
They will also analyse customer feedback and performance metrics to drive continuous improvement, optimise processes, and enhance overall satisfaction.