Newly created role managing Customer Service Team in UK & Europe
£50,000 - £55,000 plus bonus and benefits
Doncaster - on-site
Manufacturing & Engineering industryClient Details
Page Group are delighted to be working in partnership with an international manufacturing business within the engineering space, on the appointment of a newly created, Customer Service Manager role
Reporting into the UK MD, the role will manage 2 customer service teams, x1 UK & x1 in Europe
Description
Lead and manage the UK & European Customer Service Administration teams to deliver exceptional service to B2B customers
Develop process and procedures across European Customer Service function to ensure best practise is shared and standardise ways of working across both sites
Work with MD and other Senior Stakeholders to support business wide objectives through the customer service functions
Manage and allocate stock levels to ensure customer demand and needs can be met, working closely with both production and purchasing
Own the order management process, ensuring the smooth and timely movement of customer orders in line with pre agreed expectations
Ensure export documentation for customer orders is completed in line with compliance and regulatory requirementsProfile
Experience managing a Customer Service function
Experience within a manufacturing / engineering / supply chain background
Record of supporting both UK & European Customers
Ability to build and implement process and proceduresJob Offer
Based in Doncaster, the Customer Service Manager will join a leading manufacturing business supporting the Engineering sector
The role will be 9-5 Monday to Friday on site
Salary of £48,000 - £55,000 plus up to 10% bonus, private medical insurance, free parking, 25 days holiday (plus bank) and a number of other benefits