Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen for a Senior HR Manager.
Reporting to the HR Director, the Senior HR Manager will ensure a professional, proactive and commercially focused HR generalist service is provided to leaders and employees across the Group across a number of jurisdictions. The role plays a key role in fostering a positive and inclusive culture, strengthening leadership capability, driving employee engagement, and improving organisational effectiveness.
Specific duties will include:
Leadership & HR Team Management:
* Manage and develop the HR team members, ensuring the effective delivery of HR services across the full employee lifecycle
* Drive alignment of HR standards, policies and practices across the Group wherever practical, balancing local legislative requirements with consistency, efficiency and best practice
* Work collaboratively with HR colleagues to streamline HR processes, improve data quality and implement new HR initiatives
* Provide oversight and quality assurance of HR data input, ensuring accuracy, consistency and compliance
* Act as the initial escalation point for complex HR matters
* Maintain awareness of external HR best practice, legislative developments and market trends, translating insight into practical improvements for the business
Recruitment & Resourcing
* Oversee and support the end-to-end recruitment process, ensuring high-quality, cost-effective hiring aligned to workforce plans and budgets
* Support workforce planning activities, ensuring resourcing, capability and succession plans align with business strategy and financial forecasts
* Support the management of recruitment agency relationships, including fee negotiation, enforcement of agreed terms and value-for-money delivery
* Support managers with selection, assessment and onboarding to ensure a positive candidate and new-starter experience
Management Advice & Employee Relations
* Provide expert advice, guidance and coaching to line managers and senior leaders on all people-related matters, balancing best practice, legal compliance and commercial realities
* Act as the primary owner of day-to-day and complex employee relations matters, including disciplinary, grievance, capability, absence and redundancy processes, ensuring fair and legally compliant outcomes
* Develop clear guidance materials and deliver training to managers and HR colleagues on HR policies, processes and people management capability
* Support the HR Director with organisational change initiatives, including consultation processes and changes to terms and conditions
* Monitor absence trends, advising managers on effective absence management and supporting employee wellbeing through welfare check-ins, reasonable adjustments and Occupational Health referrals where required
* Advise managers on employment terms, conditions and local employment legislation across multiple jurisdictions
* Support succession planning and talent management activity, identifying key risks and single points of failure and contributing to mitigation plans
* Support organisational design reviews, role clarity and structural changes to improve efficiency and effectiveness
The ideal candidate for the role of Senior HR Manager will be:
* MCIPD qualified with a minimum of 5 years' experience in a broad, generalist HR role within a fast-paced commercial environment
* Strong working knowledge of employment legislation across multiple jurisdictions
* Proven experience advising and coaching managers on complex people matters
* Experience line managing and developing HR team members
* Demonstrated ability to balance risk, commercial priorities and employee experience in complex environments
* Confident, credible and able to challenge constructively
* Excellent written and verbal communication skills
* Highly organised with the ability to manage competing priorities
* Self-motivated and able to work independently and collaboratively
* Strong IT and HR systems capability