Job Title: Customer Service Manager Location: Milton Keynes Hours: Monday to Friday 9am – 5:30pm (Site Based) Salary: Negotiable on experience GPS Recruitment are looking for an experienced Customer Service Manager (CSM) with a passion for efficiency, strong problem-solving abilities. You will lead from the front and be accountable for the end-to-end accuracy, flow, delivery-readiness of all customer orders and retention of those customers. This is a senior role to drive accountability, enforces high standards, and continually improves team performance and process control. Key Responsibilities: * continuous improvement and development of the CS team. * Lead and support the CS team, building a culture of personal ownership, continuous improvement, and customer-first thinking. Aiming for exceptional customer service is key. * Set customer service procedures, implement and monitor clear KPIs (e.g., order accuracy, response times, and invoice timeliness). * Ensure order entry is correct the first timecodes, quantities, and dates must be fully validated. * Use daily reports to catch and resolve exceptions: urgent orders, missing invoices, data errors, and customer setup issues. * Review customer feedback regularly and use insights to enhance service quality, internal processes, and communication. * Oversee daily order flow to ensure timely processing, release, and invoicing, avoiding bottlenecks or ...