The Companion Animal Quality Operations Manager is positioned at a country level with a direct reporting line to the Regional Quality Manager. He/she is responsible for the local quality management systems within the operational environment to meet all internal and external quality & feed/food safety requirements. Responsible for governance of Quality in the companion animal production plant against industry, Nutrace, & customer standards, including training on procedures, internal auditing, and monitoring of KPIs.
The manager is an expert in Quality Management and Food to Feed Safety with strong communication and training skills to foster a quality culture where all disciplines understand their role in quality performance. He/she is the primary contact for operational quality issues and collaborates with the Quality Manager, Customer Companion Animal, Regional Quality Manager, Operations, Technical, and Commercial teams to ensure customer satisfaction. The role includes leading a team of two Quality Officers and participating in global quality networks.
KEY ACCOUNTABILITIES
* Implementation of Quality strategy focused on the operational landscape.
* Development and execution of quality plans aligned with strategy and business priorities.
* Act as the contact person for factory performance related to Companion Animal Quality.
* Ensure compliance with FSSC22000 and Nutrace standards.
* Develop, improve, and implement policies, standards, and processes to meet internal, regulatory, industry, and customer requirements for safety, quality, and integrity of companion animal food/feed products.
* Develop and deliver training on quality management.
* Enhance communication and awareness of Nutrace quality management internally and externally, promoting 'quality feeds value.'
* Provide expertise and support in feed-to-food safety and quality (FSQ), projects, incidents, and crises.
* Implement risk-based thinking and foster a quality mindset within operations.
Quality Performance
* Improve operational quality performance through collaboration with Operations, Supply Chain, Procurement, and Marketing & Sales.
* Develop and refine key performance indicators to monitor quality within Nutreco.
* Conduct compliance and effectiveness assessments for Nutrace and FSSC22000, closing identified gaps.
* Manage HACCP, TACCP, and VACCP risk assessments to control FSQ hazards.
* Plan and execute monitoring plans, audits, inspections, and address gaps.
* Analyze quality data for release decisions, trend identification, risk management, and continuous improvement.
* Ensure timely and quality analytical services according to standards.
In cooperation with the Quality Manager, Customer Companion Animal:
* Manage non-conformance and complaints, including root cause analysis and CAPA.
* Create, maintain, and review QMS operational procedures.
* Conduct management reviews to evaluate the performance and effectiveness of the quality management system.
* Oversee manufacturing and verification trials within the operational environment.
* Contribute to change management as a key quality stakeholder.
Organisation
* Develop and implement an effective quality organization for the Companion Animal Plant operational quality management.
* Manage the quality officer team and QC resources, ensuring performance and team effectiveness.
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