Job Title: Sales Executive
Department: Sales
Location: Urban Playground Head Office, Nottingham
Role Description
As part of the sales department, you will be driving group bookings and venue hires for all Urban Playground sites.
Bonus up to £7,000 + uncapped commission on top.
Essential Duties and Responsibilities
* Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients.
* Ensure that all sales enquiries are promptly responded to and followed up.
* Proactively driving sales via outgoing sales enquiries via phone and email.
* Overseeing the full booking process, ensuring invoices are supplied in time and full payments are made prior to the event.
* Ensuring all group booking ticket allocations for events are added to the ticketing system when the booking is confirmed / paid.
* Ensuring that all bookings and booking changes are properly and promptly administered on the system, communicating all updates with the venue teams.
* Arranging sales tours of the venues with prospective clients and liaise with the site teams accordingly.
* Suggest new ideas to develop our packages, seasonal offers, or new target customers.
* Work with the marketing team to capitalise on promotional efforts.
* Collaborate with on-site managers, across all departments to ensure the delivery of group bookings are seamless and well organised.
* Following up with the booking organisers to gather feedback and ensure their visit was positive.
* Chase unanswered enquiries, upselling and making new offers to entice bookings.
1.
Other Duties and Responsibilities
* Attend important clients’ bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships.
* Ensure all training is completed in a timely manner.
* Proactively contribute to and suggest ways of improving company processes and procedures.
Skills
Technical
* Experience in a sales position, with inbound and outbound focus.
* Deep understanding of sales practices.
* Experience using a sales CRM system.
* Ability to upsell.
* Confident communication and strong customer service skills.
* Good knowledge of Microsoft packages, including Word and Excel.
Personal
* Positive, ‘Can do’ attitude, picking up additional responsibilities to help the wider team.
* Good organisational skills and time management.
* Ability to work independently.
* Excellent attention to detail.
* Ability to think on your feet and adapt.
* Proactively making suggestions for improving the way we work.
* Excellent verbal and written English is required for this role.