Step into a rewarding career opportunity as a Customer Service Manager, where leadership meets innovation in an environment dedicated to excellence. This role offers the chance to lead a dynamic customer service team, drive operational efficiency, and contribute to the company's ambitious goals. With a focus on professional development, collaboration, and continuous improvement, this position is perfect for someone looking to make a meaningful impact in a supportive and growth-oriented setting.
What You Will Do
* Lead, coach, and motivate the customer service team to achieve exceptional results.
* Manage daily operations to ensure efficient workflows and high-quality customer interactions.
* Oversee the resolution of customer enquiries and issues with precision and professionalism.
* Drive performance improvement projects and implement innovative solutions.
* Collaborate closely with external sales, finance, marketing, and international teams.
* Ensure compliance with internal controls, trade regulations, and quality standards.
What You Will Bring
* Proven experience in managing a customer service or internal sales team.
* Strong knowledge of SAP systems and CRM tools.
* Exceptional leadership and people management skills.
* Analytical expertise with the ability to use and manipulate commercial data.
* A customer-focused mindset with excellent communication and problem-solving abilities.
As a Customer Service Manager, you will be instrumental in shaping the customer service offering, ensuring it aligns with the company's vision of delivering exceptional service. Your contributions will drive customer satisfaction, operational efficiency, and overall business success. This company values collaboration, continuous improvement, and a commitment to excellence, making this role a pivotal part of their journey.
Location: This role is based in a convenient and accessible location, providing opportunities to work closely with various departments and stakeholders.
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