At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.
About the role
At Wessex Garages, we’re dedicated to exceeding our customers’ expectations and delivering exceptional service at every opportunity. We’re looking for a friendly, organised, and customer-focused Customer Quality Manager to join our team at our Nissan dealership on Hadfield Road, Cardiff.
In this pivotal role, you’ll be the welcoming face for our service customers, ensuring their journey with us from arrival to departure is seamless.
Main Responsibilities
1. Provide a warm, professional welcome to every service customer, setting the tone for an exceptional experience.
2. Prepare for daily service appointments, managing vehicle flow and on-site parking efficiently.
3. Capture vehicle condition photographs where required.
4. Liaise with Valeting and Workshop Control teams to ensure vehicles are presented to the highest standard.
5. Communicate clearly and effectively with customers and colleagues to ensure total satisfaction.
6. Adhere to all dealership policies, processes, and compliance standards.
7. Manage the handover and return of courtesy vehicles promptly and courteously.
8. Oversee the Nissan Aftersales Customer Satisfaction reporting system, ensuring data accuracy and timeliness.
9. Monitor and maintain dealership scores on the Aftersales Customer Satisfaction Portal, exceeding manufacturer benchmarks.
Key Skills & Experience
10. Previous experience in a customer service, automotive, or hospitality environment preferred.
11. Strong communication and interpersonal skills, with the ability to build rapport quickly and professionally.
12. Excellent organisational and multitasking abilities, with keen attention to detail.
13. Confident using digital systems and customer satisfaction reporting tools.
14. A proactive approach with a genuine passion for delivering outstanding customer care.
15. Ability to remain calm and solution-focused in a busy, fast-paced environment.
16. A full UK driving licence is essential.
Why join Wessex Garages?We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:
17. Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
18. Pension Scheme – We contribute to your future with company-backed pension support.
19. Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
20. Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
21. Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
22. Event Perks – As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Please note:
23. Driving licence checks will be carried out during the recruitment process.
24. We are unable to provide visa sponsorship for this position.
25. Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
To see all our latest vacancies, please visit www.wessexgarages.com/recruitment
Reference VAN0537