Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? Well, look no further...
We are currently recruiting for a Customer Service Manager to join our store teamin Stenhousemuir, Falkirk!
This is a full time role and being flexible withyourworking pattern will be essential.
About the Role
As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.
You will also:
Drive your team to deliver personable, polite and prompt service in the checkout area
Act as a role model, displayingexceptional service to our customers
Be highly visible and approachable to customers and your colleagues
Coachcolleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
Ensure compliance ofcompany stock control procedures within the appropriate timelines
Ensure company property, cash and stock are secure at all times
Play a vital part in continuing to make our stores a fun place to work!
This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you're looking to progress in your career, this could be the perfect opportunity for you!
About You
Ideal candidateswill beenthusiastic, focused & driven team players with a passion for retail & delivering great service!
It is essential that applicants have the following:
Experience of managing a small to medium sized team, in a fast-paced retail or hospitality environment
Strong numerical and problem solving skills
A flexible approach and a can do attitude
Great customer service skills, and the ability to drive your team to deliver amazing service too
The ability to think on your feet
Why B&M?
B&M aren't just any retailer. We're one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. But it's not just our rapid expansion that sets us apart; it's our ongoing commitment to our people. Our growth is huge and is showing no signs of slowing down there's never been a better time to join the team!
What We Offer:
Job stability and a clear path for your career progression and internal development
Amazing on the job training
10% store discount across all B&M & Heron Foods stores, with regular double discount events
Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
Wellbeing support & guidance through our Employee Assistance Programme
A stable & permanent 40 hour contract
Ready to join the B&M journey and excel your career? Submit your application today!
Our roles can fill up quickly, so at times we may need to close vacancies early. We would recommend submitting your interest as soon as possible to avoid any disappointment. B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
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