Telesales Team Leader Location: Peterborough (Office Based) We launched our B2B telesales function in January — and we’re just getting started. Now we’re looking for a confident, energetic Telesales Team Leader to help shape the next stage of our growth. This isn’t about inheriting a tired team. It’s about building momentum, raising standards and creating a high-performing, motivated sales environment from the ground up. If you love coaching people, improving performance and creating a buzz on the sales floor keep reading. The Role You’ll take ownership of the day-to-day running of the telesales team and play a key part in driving standards, structure and results. Your responsibilities will include: • Leading, motivating and developing a growing team of telesales agents • Coaching sales call performance through live listening, feedback and practical skills development • Turning average calls into great calls — and great calls into consistent results • Driving performance through clear KPI management and accountability • Recruiting and onboarding new team members as we expand • Monitoring call quality and maintaining professional standards • Overseeing reporting, commission tracking and CRM accuracy • Coordinating data allocation and dialler operations • Managing complaint logging and data processes • Maintaining a compliant, structured and po...