At Aston Barclay, we’re driven by people, and our Buyer Services Team is at the heart of our business.We’re looking for proactive, relationship-focused professionals to join the team and help us build lasting partnerships with our buyers, ensuring they get the most value from our auctions.
The Role
As a Sales Executive, you’ll act as the main point of contact for a portfolio of buyers, nurturing relationships, understanding their needs, and helping them succeed in every sale.
This is not just about making calls; it’s about building trust, driving engagement, and becoming a true partner to our customers.
What You’ll Be Doing
Account Management: Own and manage a portfolio of buyer accounts, ensuring each one receives consistent communication, tailored support, and proactive follow-ups.
Relationship Building: Develop meaningful, long-term relationships with buyers, gaining a deep understanding of their purchasing patterns, challenges, and goals.
Buyer Engagement: Proactively contact buyers to promote upcoming auctions, encourage attendance, and support online and proxy bidding.
Customer Retention: Maintain and grow the existing buyer base through exceptional service, regular check-ins, and personalised engagement strategies.
Onsite Support: Be visible during auction days, engaging buyers face-to-face, supporting registration, gathering feedback, and strengthening connections.
Collaboration: Work closely with marketing, sales, and operations teams to deliver targeted campaigns and improve the overall buyer journey.
Insight and Reporting: Provide feedback, buyer insights, and local reports to help shape future engagement strategies and drive continuous improvement.
Performance: Consistently meet targets and KPIs related to buyer engagement, attendance, and account growth.
What You’ll Bring
The ideal candidate for this role will be confident, personable, and naturally engaging, ideally with experience of working in a fast‑paced environment.
We’re looking for someone who has:
* Proven experience in account management, client relationship management, telesales or customer success
* A genuine passion for providing exceptional customer experiences
* Excellent communication and interpersonal skills
* Strong organisational and time management abilities
* Confidence working both autonomously and as part of a collaborative team
* Drive to meet and exceed engagement and retention targets
* IT literacy across Microsoft Office and CRM systems
* (Preferred but not essential) Knowledge or experience in the automotive or remarketing industry
Why Aston Barclay?
Be part of a leading automotive remarketing brand with a national footprint. Work with a supportive, collaborative team that values your ideas and initiative. Build lasting professional relationships that make a real impact. Competitive salary and strong company benefits.
We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:
* 25 days leave per annum + bank holidays
* The ability to purchase up to an additional 5 days leave per annum
* Enhanced sick/maternity/paternity/adoption policies
* Healthcare Cashback scheme on costs such as Dental, Optical and Physiotherapy
* Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty and even weekly shopping from major supermarkets
* Free Employee Assistance Program (also available to family dependents)
* Life assurance cover 2 x salary
* Christmas savings scheme
* Length of service awards
* Refer a friend recruitment incentive scheme
* Early finish on your birthday
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