Customer Service Manager - 6542 Location: Tewkesbury Salary: £39,500 Hours: Monday to Friday, 08:00 – 17:00, with alternate Saturdays (finishing around 14:30; a weekday off provided when working Saturdays) Key Responsibilities of a Customer Service Manager: * Lead and support a team of Customer Sales Administrators to deliver excellent customer service. * Manage the end-to-end order process, ensuring accuracy and efficiency. * Maintain customer records, pricing and reporting to drive improvements. * Handle queries and complaints, resolving issues promptly and professionally. Key Skills of a Customer Service Manager: * Previous experience managing a customer service or office team * Strong communication and people management skills. * Confident decision-maker with excellent organisation and attention to detail. * Strong IT skills and a proactive approach to problem-solving. For more information please contact Katie Tyrrell at First Base Emplyoment...