We are seeking a dynamic and people-focused manager to lead and inspire a sales customer services team. This role oversees our recycled parts sales operations through telephone and email channels, both B2B and B2C markets. The ideal candidate will be passionate about hitting targets and delivering exceptional results through coaching and developing team members, utilising technology to drive performance.
Location: Poole, BH12
Working Pattern: Monday - Friday
Reporting to: Customer Services Director
Requirements of the role:
* Day to day operational management of the sales and customer service function
* Develop and execute sales strategies and initiatives to achieve revenue targets
* Lead, manage, and develop a team of sales and customer service representatives to maximise their potential
* Solve problems effectively and identify key areas for improvement
* Create action plans to grow sales revenue, enhance customer satisfaction, retain existing customers and increase new business
* Implement technology and AI tools to improve team efficiency and sales processes
* Monitor, analyse, and report on sales and customer performance metrics
* Foster a positive and collaborative team environment that aligns with company values
* Drive customer satisfaction and own and enhance service levels using innovative solutions as required
Experience & Essential Qualities:
* At least 3 years of management experience in a fast-paced sales environment
* Proven ability to meet and exceed revenue targets in a sales-driven environment
* Strong leadership and people management skills with a focus on team development
* Experience in utilising and implementing technology, including AI tools, to improve business performance
* Excellent communication, organisational and strategic planning and delivery abilities
* Enthusiastic, innovative, and results-oriented mindset
* Health Cash Plan (Health Shield): Reimbursement for everyday health costs (dental, opticians, physiotherapy) and access to gym discounts, wellness tools, and counselling services
* Critical Illness Cover (Unum): Tax-free payment in case of defined medical conditions, with additional support services
* Death in Service Benefit: Life insurance providing financial support for your family (3x your basic annual salary)
* Family Day: An additional day of holiday to celebrate special family occasions
* Community Volunteer Day: An extra day to give back to the community through voluntary work
* Be part of a family business with a strong culture of innovation and growth, offering opportunities to make a significant impact in the automotive recycling industry
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