Overview
Our client is a specialist company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Base pay range
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Basic Salary: £28,500 with OTE of £35,000 via our uncapped commission scheme. Some people are making a lot more.
Hours:
* 9-5 Mon-Fri, which includes 1 late shift 12-8pm
* Every 5th week the late shift will be a Friday 10-6pm
* 1 in 5 Saturdays 9-5
* Roughly 1 in 15 Sundays 10-4
Summary duties and responsibilities of role
* To make outbound calls to customers who have recently enquired through various marketing channels.
* Achieve department sales conversion targets whilst delivering excellent customer service.
* Sales calls to be made in line with the Company’s process and FCA regulations.
Key skills required
* Communication – Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to answer customer questions and deliver outstanding customer care; some customers may be vulnerable.
* Productivity - Be results driven with ability to work towards KPI’s on production, quality and customer service skills.
* Accuracy – Must be able to record information accurately and ensure all processes and procedures are adhered to in a methodical and compliant way.
* IT Skills – computer literacy and knowledge of MS Office.
* Customer Champion – Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal capabilities
Proven track record of:
* Telephone sales experience (preferred minimum of 1 year)
* Success within a target driven environment
* Working in accordance with detailed procedures
* Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes:
* Excellent interpersonal, communication and listening skills at all levels
* Able to demonstrate empathy, sensitivity, kindness and patience
* Resilient with a real desire for success and helping others
* Can-do attitude, self-motivated
* High level attention to detail and accuracy
Seniority level
* Associate
Employment type
* Full-time
Job function
* Sales
Industries
* Retail and Business Consulting and Services
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