Job Description Customer Service Manager
We are currently recruiting for a customer service manager at our Chester office.
The customer service manager will provide support to International Sales Teams and Distribution Partners as part of the end-to-end forecast to order process.
Ensuring visibility throughout the business of mid to long-range demand forecasts, short term estimated sales and actual sales out as well as maintaining a view of Distribution partner stock cover in order to drive sales and improve order lead times.
This role will also manage the Customer Services Team, including defining the responsibilities and supervising the actions of the customer services team to ensure that the team successfully delivers a world-class customer experience.
Customer service manager will act as the key point of escalation contact for customers and directs queries to other departments when needed
The ideal candidate will have GCSE English & Maths (or equivalent). SAP experience, and demonstrable administration skills
Location: Chester, UK
About Sinclair
Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our produc...