We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000.
Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management. You'll be given the autonomy to run your department and make your mark.
Key Responsibilities for the Customer Service Manager:
Manage the day to day running of the customer service department
Lead, manage and motivate the customer service team, creating a positive culture and working environment
Monitor and manage workloads to ensure service levels are achieved consistently
Resolve any escalated complaints promptly
Monitor and manage KPIs
Support in managing customer service budgets
Effectively manage order and customer enquiry systems
Work closely with other department to ensure high standards of service are maintained and accuracy of orders
Drive continuous improvement with process, performance
Act as Duty Manager when required for the site
Key Skills Required for the Customer Service Manager:
Proven experience in managing a customer service team
Strong, collaborative leadership experience
Adaptable in a changing environment
Able to prioritise and manage multiple tasks
Ability to create and nurture a positive culture
Experience in managing high volume, fast paced customer service environment
Proficient IT skills, SAP would be an advantage
Proactive mindset, with excellent problem solving skills
Highly organised with meticulous attention to detail
Confident communicator, able to build strong relationships
Own transport essential
What's in it for you?
Salary of between £35,000 and £40,000
25 days holiday plus bank holidays
Employee discount scheme
Food for lunches provided
Health and well being programme
Free onsite parking
Be part of a growing and developing business
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