Lead the design and governance of data architecture for a major customer experience transformation programme. Responsible for mapping current and future data landscapes, creating data models, and ensuring seamless integration and migration across multiple systems
Develop and document as-is / to-be data landscapes
Create and maintain data models, taxonomies, and account hierarchies
Define data flows, integrations, and dependencies across CRM and broker systems
Identify data priorities, risks, and interdependencies
Collaborate with analysts and engineers to validate requirements
Lead data migration and transformation strategies
Govern data quality, modelling standards, and documentation
Align business process design with data architecture
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